Elements and Performance Criteria
- Read and understand workplace documents.
- Read and understand routine and non routine workplace documents.
- Interpret accompanying visual information to support comprehension.
- Identify main ideas, key facts and requirements.
- Identify and take account of document tone and purpose.
- Act on information and respond to requests, seeking assistance where required.
- Write simple routine workplace documents.
- Prepare accurate routine workplace documents using key words, phrases, simple sentences and visual aids as required.
- Clearly and accurately convey main ideas, facts and details in written text.
- Provide clear written directions and instructions in a correctly ordered sequence.
- Support written communication with use of appropriately sequenced expressions and questions that help define or clarify the goal.
- Write information in appropriate place on standard forms.
- Adhere to workplace and cultural conventions and protocols when preparing written documents.
- Provide written responses to documents in an appropriate form and tone.